> ## Documentation Index
> Fetch the complete documentation index at: https://docs.points.casa/llms.txt
> Use this file to discover all available pages before exploring further.

# Common questions

> Answers to common questions about PointsCasa, award flights, search result freshness, transfer paths, booking states, and verifying availability.

## Product

<AccordionGroup>
  <Accordion title="Does PointsCasa book flights for me?">
    No. PointsCasa helps you find and understand options. You complete the booking with the airline or loyalty program.
  </Accordion>

  <Accordion title="Does PointsCasa transfer points for me?">
    No. Transfers happen with your bank, card issuer, airline, hotel, or loyalty program. But PointsCasa does help by showing the exact transfer path and steps needed to move your points to the destination program.
  </Accordion>

  <Accordion title="Does PointsCasa guarantee availability?">
    No. Award availability changes quickly. Always verify on the airline page before transferring points.
  </Accordion>
</AccordionGroup>

## Flight results

<AccordionGroup>
  <Accordion title="What is an award flight?">
    A flight booked with miles or points, usually with taxes and fees still paid in cash. Start with [What are award flights?](/getting-started/what-are-award-flights) if you are new to this.
  </Accordion>

  <Accordion title="Why can a cash seat exist but not an award seat?">
    Airlines control award inventory separately. A flight can be for sale with cash without being available with miles.
  </Accordion>

  <Accordion title="Why do taxes differ by program?">
    Taxes and surcharges depend on the route, airline, airport, and loyalty program.
  </Accordion>

  <Accordion title="What should I do with cached results?">
    Treat them as leads. Open the booking page, then verify directly on the airline or loyalty site before transferring.
  </Accordion>
</AccordionGroup>

## Booking

<AccordionGroup>
  <Accordion title="Should I transfer points before searching?">
    Usually no. Search first, confirm the award, then transfer only when you are ready to book.
  </Accordion>

  <Accordion title="Why does the booking page show different states?">
    It changes based on your balances, transfer paths, cash prices, and whether PointsCasa can build a practical booking path.
  </Accordion>

  <Accordion title="What is Balance Mix?">
    Balance Mix lets you adjust which source programs PointsCasa uses for a booking path. PointsCasa then recalculates the rest.
  </Accordion>

  <Accordion title="Why is there no separate points-vs-cash page?">
    PointsCasa handles this on the booking page when cash prices are available. Look for savings, value, grade, and recommendations.
  </Accordion>
</AccordionGroup>

## Account

<AccordionGroup>
  <Accordion title="Where do I manage billing?">
    Use the Payment & Billing section in PointsCasa settings. You can start from [Payment & Billing](https://points.casa/dashboard/settings/#payment-billing).
  </Accordion>

  <Accordion title="What are credits?">
    Credits are legacy for some early accounts. If your account has them, PointsCasa uses them automatically when a search requires one.
  </Accordion>
</AccordionGroup>