Product
Does PointsCasa book flights for me?
Does PointsCasa book flights for me?
No. PointsCasa helps you find and understand options. You complete the booking with the airline or loyalty program.
Does PointsCasa transfer points for me?
Does PointsCasa transfer points for me?
No. Transfers happen with your bank, card issuer, airline, hotel, or loyalty program. But PointsCasa does help by showing the exact transfer path and steps needed to move your points to the destination program.
Does PointsCasa guarantee availability?
Does PointsCasa guarantee availability?
No. Award availability changes quickly. Always verify on the airline page before transferring points.
Flight results
What is an award flight?
What is an award flight?
A flight booked with miles or points, usually with taxes and fees still paid in cash. Start with What are award flights? if you are new to this.
Why can a cash seat exist but not an award seat?
Why can a cash seat exist but not an award seat?
Airlines control award inventory separately. A flight can be for sale with cash without being available with miles.
Why do taxes differ by program?
Why do taxes differ by program?
Taxes and surcharges depend on the route, airline, airport, and loyalty program.
What should I do with cached results?
What should I do with cached results?
Treat them as leads. Open the booking page, then verify directly on the airline or loyalty site before transferring.
Booking
Should I transfer points before searching?
Should I transfer points before searching?
Usually no. Search first, confirm the award, then transfer only when you are ready to book.
Why does the booking page show different states?
Why does the booking page show different states?
It changes based on your balances, transfer paths, cash prices, and whether PointsCasa can build a practical booking path.
What is Balance Mix?
What is Balance Mix?
Balance Mix lets you adjust which source programs PointsCasa uses for a booking path. PointsCasa then recalculates the rest.
Why is there no separate points-vs-cash page?
Why is there no separate points-vs-cash page?
PointsCasa handles this on the booking page when cash prices are available. Look for savings, value, grade, and recommendations.
Account
Where do I manage billing?
Where do I manage billing?
Use the Payment & Billing section in PointsCasa settings. You can start from Payment & Billing.
What are credits?
What are credits?
Credits are legacy for some early accounts. If your account has them, PointsCasa uses them automatically when a search requires one.